Returns & Exchanges
At JOOLA INDIA PRIVATE LIMITED, customer satisfaction is our priority. Please review the guidelines below for returns and exchanges:
- Items must be new, unused, and include all original tags, labels, and packaging.
- Returns or exchanges must be initiated within 7 days from the date of delivery.
- Certain items, such as clearance items, personalized products, and used sports equipment, are non-returnable, unless they are defective or damaged.
How to return
- Contact Customer Support at sales@joola.in or call us at +91 8088191910 within 7 days of delivery.
- Once your request is approved, we will provide a Return Authorization Number (RAN) and return instructions.
- Customers are responsible for return shipping costs, unless the product is defective or damaged.
Refunds
We process refunds promptly upon receiving and inspecting returned items:
- Refunds will be issued to the original payment method within 7–10 business days if approved.
- Shipping charges are non-refundable, except for defective or damaged items.
Cancellation
- Orders cannot be canceled or edited after placement.
- If you no longer wish to keep the item, you can initiate a return following our standard return process.
- Items must be in brand-new condition and returned in their original packaging.
Refunds will be made only to the original payment method used at checkout.
Final Sale Purchases
- No Returns or Exchanges: Items marked as Clearance or Final Sale are ineligible for return or exchange unless they are defective, damaged, or incorrectly shipped.
- No Price Adjustments: Prices on final sale items are fixed and cannot be adjusted after purchase.
Exclusions
The following items are non-returnable or non-exchangeable unless they are defective or due to our error:
- Assembled Rackets
- Tables
- Rubbers
- Blades
- Balls
- Covers
- Cases
- Grips
- Glues
- Cleaners
- Edge Tapes
Damaged or Defective items
If you receive an item that is damaged or defective, contact us within 48 hours of delivery:
- Email: sales@joola.in
- Phone: +91 8088191910
We will arrange for a return or exchange at no additional cost.
For further assistance, please visit our Contact Us page for support.